Help center
How can we help?
Answers to the most common questions about Guest Sender.
Frequently asked
What hoteliers ask
If you still have a question, message us on WhatsApp and we will reply.
How do you protect my WhatsApp number?
With four layers: we only send to guests who already wrote to you (real opt-in), Safe Pace spaces sends to one every 15 minutes inside local hours, variants avoid repeating the same text and, if the number disconnects or sends fail, the campaign pauses automatically.
Do I need the WhatsApp Business API?
No. Guest Sender uses the same WhatsApp that already runs your hotel front desk with WhatsMinder. That is why there is no cost per message and no templates to get approved.
Who can I send campaigns to?
Only guests who already messaged your hotel’s WhatsApp. That is your CRM Hotelier audience, and you filter it by tags: frequent guests, couples, groups, whatever your operation already uses.
What happens when a guest replies?
Your hotel’s AI answers on the spot, just like it does every day at the front desk. The campaign marks who replied so you can follow up.
What if a guest no longer wants messages?
They write stop and they are out automatically. They receive no more campaigns and you see it reflected in the metrics.
How much does each message cost me?
Nothing. Sending is included in your plan. We do not use the pay-per-message API, so a campaign to your whole base costs the same as a campaign to ten guests.