Sell the spa before the guest checks in
The days before arrival are the golden window for upselling: the guest is planning the trip and wants everything sorted. Guest Sender writes to them exactly then.
The best moment to sell an extra is not at the front desk
By the time the guest reaches the counter, it is too late to sell them almost anything. They arrive tired from the trip, they want their key and they do not want to hear a catalog of services. That is why front desk upselling makes both sides uncomfortable and yields little: the decision moment already passed.
The real decision happens in the days before arrival. That is when the guest wonders how to get from the airport, whether to have breakfast at the hotel, whether there will be time for a massage, how to surprise their partner on the anniversary. The hotel that shows up at that moment with the right answer is not selling: it is helping. And it gets paid for helping.
The pre-arrival automation of Guest Sender does exactly that. Days before check-in, the guest receives a WhatsApp message with their name that welcomes them and offers what will make the stay better: transport, spa, breakfast, a special room setup. If they reply, WhatsMinder, the artificial intelligence receptionist of your hotel, closes the detail on the spot. With no per message cost and with metrics on who read and whose conversation converted.
Pre-arrival upselling, piece by piece
A well timed message turns services nobody was asking for into revenue per guest.
Days before check-in, not sooner, not later
The automation fires on its own in the window before arrival, when the guest is planning the trip and welcomes the help. Not so early they forget, not so late they already solved it elsewhere.
- Automatic trigger before arrival.
- The guest is in planning mode.
- Every guest gets theirs on time.
Transport, spa, breakfast and special touches
The message offers what truly improves the stay: the airport transfer, the massage booked in advance, breakfast included, the anniversary setup in the room. Your services, your margin.
- Transfers sorted before landing.
- Spa and breakfast booked ahead.
- Special touches for unique occasions.
With photo, video and the guest name
A photo of the breakfast room or a video of the spa sells more than any text. The message carries the name of the guest and up to 5 rotating variants, so every send reads personal and not like a catalog.
- A photo or video of the offered service.
- The guest name in the text.
- Up to 5 variants in rotation.
The right offer for each profile
With the tags of your CRM Hotelier you target every offer: the transfer to the corporate traveler, the room setup to couples, the family breakfast to families. The same automation, different messages per segment.
- Filters by CRM Hotelier tags.
- Each profile receives its natural offer.
- No generic catalogs for everyone.
WhatsMinder closes the sale on the spot
When the guest replies with interest, the artificial intelligence receptionist of your hotel answers instantly: it confirms times, prices and availability, and leaves the service booked before the interest cools down.
- An immediate answer to interest.
- Prices and times confirmed in the chat.
- The extra is booked before arrival.
One offer, not a chase
Every guest receives at most one message per period, within the Safe Pace and in local hours. Upselling works because it is timely and scarce; the moment it turns insistent, it stops being help.
- At most one message per period.
- Local hours, 8 to 19.
- Automatic opt-out on “baja” or “stop”.
At the front desk, the extra sounds like a sale. Three days earlier, on WhatsApp, it sounds like good service. The message is the same; the timing changes everything.
WhatsApp upselling against the alternatives
The same massage, offered at three different moments.
| Guest Sender | Offering at the front desk | Pre-arrival email | |
|---|---|---|---|
| Moment of the offer | Days ahead, planning the trip | On arrival, rushed and tired | Whenever the email opens |
| Offer readership | Several times more than email | Depends on the receptionist | Low on average |
| Personalization | Name, segment and media | Generic and hurried | A template with a name |
| Closing the sale | WhatsMinder, in the chat | At the counter, if there is time | A link few people open |
| Cost per contact | No per message cost | Front desk time | Low, with low readership |
| Guest experience | Arrives with everything sorted | Feels pressured | Never finds out |
Frequently asked questions
Which services should I offer at pre-arrival?
When is the pre-arrival message sent?
Can I offer different things to different guests?
Who handles it when the guest wants to buy?
Does this not overwhelm the guest before arrival?
How do I measure whether upselling works?
Talk to your guests without paying for every message
Book a demo and watch Guest Sender run a campaign with the audiences from your own CRM.