Ask for the review on WhatsApp, while the experience is fresh
The post-stay email gets archived unopened. The WhatsApp message gets read in the same conversation where the guest already talked to you. That is where you ask for the review.
The moment you ask for the review is everything
Most happy guests never leave a review. Not because they do not want to, but because nobody asked at the right moment through the right channel. The thank you email lands in a saturated inbox, competes with dozens of promotions and gets archived unopened. Days later, the memory of the stay cools down and the review never happens.
WhatsApp changes both variables at once. The message arrives right after checkout, while the breakfast, the pool and the attention of the team are still fresh in memory. And it arrives in the same conversation where the guest already talked to your hotel to book or ask questions, so it reads like a message from someone they know, with several times more readership than email.
With Guest Sender you set it up once: the post-stay automation thanks the guest by name, invites them to leave a review and to come back. Every guest receives at most one message per period, replies are handled instantly by the artificial intelligence receptionist of your hotel, and the metrics show you who read and who replied.
How the review request works in Guest Sender
From checkout to published review, without bothering anyone.
Fires on its own after checkout
The post-stay automation detects the checkout and sends the thank you while the experience is still fresh. It does not depend on the front desk remembering or on a list someone has to review.
- Automatic trigger after the stay.
- Fresh memory favors the review.
- Zero manual work for the team.
A personal thank you, not a form
The message carries the name of the guest and can include a photo or video of the hotel. You can write up to 5 rotating variants, so each guest receives a natural text and not the same template their room neighbor saw.
- The guest name in the message.
- A photo or video of the hotel if you like.
- Up to 5 rotating variants.
Only to guests who already talked to you
The message reaches only guests who already wrote to the WhatsApp of your hotel. That is why it lands as the continuation of a real relationship and not as a cold survey from an unknown sender.
- Real opt-in, proven by the conversation.
- The guest recognizes the number instantly.
- The request feels natural, not invasive.
One message per guest, no nagging
Every guest receives at most one message per period. No reminder chains and no pressure sequences: one clear invitation, once, and the decision stays with the guest.
- At most one message per period.
- No nagging sequences.
- Automatic opt-out on “baja” or “stop”.
If the guest answers, someone responds
Many guests answer the thank you with a question or a comment. That reply is handled instantly by WhatsMinder, the artificial intelligence receptionist of your hotel, and the system marks who replied.
- WhatsMinder answers on the spot.
- The conversation gets marked.
- No comment slips away.
The same conversation invites the next visit
The post-stay message does not just ask for the review: it invites the next stay. And since the conversation stays open in the WhatsApp of the guest, your hotel remains one message away from the next booking.
- Review and return invitation in one message.
- The conversation stays within reach of the guest.
- The channel feeds the direct booking.
The review is not earned by asking: it is earned during the stay. Asking on WhatsApp, on time and by name, simply makes sure the happy guest actually writes it.
Asking on WhatsApp against the alternatives
The same happy guest, three ways to ask for the review.
| Guest Sender | Post-stay email | Not asking at all | |
|---|---|---|---|
| When the request arrives | Right after checkout | Whenever the email opens, if ever | Never |
| Message readership | Several times more than email | Low on average | Not applicable |
| Personalization | Name and up to 5 variants | A generic template | Not applicable |
| If the guest replies | WhatsMinder answers instantly | An inbox nobody checks | Not applicable |
| Frequency | One message per period | Reminder chains | Not applicable |
| Who leaves reviews | The happy guest, on time | Whoever opened the email | Mostly the upset guest |
Frequently asked questions
When is the review request sent?
Is it not invasive to ask for reviews on WhatsApp?
Can I personalize the thank you message?
What if the guest replies with a complaint?
How do I know the automation is working?
Does this have a per message cost?
Talk to your guests without paying for every message
Book a demo and watch Guest Sender run a campaign with the audiences from your own CRM.